This privacy policy (“policy”) will help you understand how [company name] (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use [website] (“website”, “service”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

What User Data We Collect

When you visit the website, we may collect the following data:
> Your IP address.
> Your contact information and email address.
> Other information such as interests and preferences.
> Data profile regarding your online behavior on our website.
> Other information such as physical address, gender, mobile number, online identifiers, date of birth, identification number.

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

We also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our site, and filling in contact forms.

Why We Collect Your Data

We are collecting your data for several reasons:

> To better understand your needs.
> To improve our services and products.
> To send you promotional emails containing the information we think you will find interesting.
> To contact you to fill out surveys and participate in other types of market research.
> To customize our website according to your online behavior and personal preferences.

Certain visitors to our platforms choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. For example, we ask visitors who sign up for a blog to provide a username and email address.

Safeguarding and Securing the Data

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Who Else Gets Access To Your Data

In each case, we share such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with our platforms.

Our employees, and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the ordering of goods or when delivering goods to you.

Law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.

Third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.

Our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.

Our suppliers or sellers in order for them to liaise directly with you regarding any goods you have purchased, for them to comply with their regulatory obligations (for instance TV license reporting), or for any other purpose which may require their involvement.

Our Cookie Policy

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by [name] and does not cover the use of cookies by any advertisers.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links [name] is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting or Removing the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

[name] will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

You may also contact us to request to remove all of your personal data on our site.

Aggregated Statistics

We may collect statistics about the behavior of visitors to its website. We may display this information publicly or provide it to others. However, we do not disclose your personally-identifying information.

Affiliate Disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

E-commerce

Those who engage in transactions with us, by purchasing services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with our platforms.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Please read these terms and conditions (“terms and conditions”, “terms”) carefully before using [website] website (“website”, “service”) operated by [name] (“us”, ‘we”, “our”).

Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. [name] only grants use and access of this website, its products, and its services to those who have accepted its terms.

Privacy policy
Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Age restriction
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. [name] assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property
You agree that all materials, products, and services provided on this website are the property of [name], its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the [name]’s intellectual property in any way, including electronic, digital, or new trademark registrations.

You grant [name] a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

User accounts
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Modifications to the Service and Prices

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Applicable law
By visiting this website, you agree that the laws of the [location], without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between [name] and you, or its business partners and associates.

Disputes
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court [location] and you consent to exclusive jurisdiction and venue of such courts.

Indemnification
You agree to indemnify [name] and its affiliates and hold [name] harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability
[name] is not liable for any damages that may occur to you as a result of your misuse of our website.

[name] reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between [name] and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Returns Policy
All products are subject to availability, and the customer will be contacted with alternative options should that specific product not be available, for whatever reason.

Orders may only be cancelled if payment has not yet been made, and the order has not yet been sent for print and processing.

Please check your order carefully for any damage that may have occurred during shipping. If there is damage, please report this within TWO days of receiving the order – please include specific details and photos of product damage. We,, upon review, will send you a replacement product(s).

Please also check that you have received the correct order, and if not – contact us within TWO days so that we can arrange to collect the incorrect order and deliver the correct order.

Returns will only be accepted if within 7 days of receipt of the product you are not happy with the product and within reason. We cannot accept returns on personalised items unless the product is faulty or the incorrect personalisation has been added.

Orders cannot be cancelled if already sent to production.

Return shipment is for your own account, and refunds will only be paid if the product is in its original sealed state.

All returns are subject to review and are provided at the discretion of [company]

If your product was bought through another retailer, it will need to be returned to the original purchase location in order to be resolved.

Delivery Policy
Please note: delivery is subject to stock availability. We make use of courier services, and these fees are subject to change.

The time frame for order delivery is divided into three parts:

Manufacture: Lead-time is in accordance with quantity of order and availability of stock and can range between 2 – 3 weeks for large orders and 2 – 3 business days if stock is available;

Processing time: Order verification, quality check, and packaging. Processing of orders will take 24-48 business hours.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items should take between 2-4 business days for local deliveries (subject to stock availability), but can take longer from time to time.

Orders will only be processed once payment has reflected into our account.

Please provide your destination details for relevant shipping fees, or make alternative arrangements with us to allow your own courier to collect.

Contact Us
If you have any questions about these Terms & Conditions, please contact us.

Thank you for shopping with us. This document clearly outlines our Returns, Refund and Exchanges Policy.

If you are not entirely satisfied with your purchase, we’re here to help.

1. REFUNDS AND EXCHANGES

• In order to refund or exchange item(s) that you are not satisfied with, we need to receive the item(s) within 7 days from the date of purchase.
• If the item(s) have not been received within this timeframe, we cannot offer you a refund or exchange.
• To be eligible for a refund or exchange, item(s) must be returned in a re-saleable condition. That means that your item(s) must be unused and in the same condition as they were when they were purchased.
• The item(s) must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus item(s).
• Please include your receipt or proof of purchase upon your request for a refund or exchange.

2. REFUNDS

• Once we receive your request for a refund and the item(s) to be returned, we will inspect the item(s) and notify you of the approval or rejection of your request for a refund.
• Should your request be approved, we will initiate a refund via EFT (electronic funds transfer).
• If you paid for courier of the items, the cost of courier will not be refunded.
• You will receive the refund within a reasonable time frame, depending on your bank’s policies.

3. EXCHANGES

• Should an exchange be requested, please notify us accordingly. Contact us here.
• Once we receive your item we will inspect the item(s) and notify you of the approval or rejection of your request for an exchange.
• Should your exchange be approved, we will courier the new item(s) to you within a reasonable time frame. The courier fees of this exchange will be charged accordingly.

4. COURIER

• You will be responsible for the cost of courier for returning your item(s), unless the item(s) are faulty or damaged as a result of the Company’s fault.
• All items must be returned using a traceable delivery method.
• We cannot be held liable for any item(s) lost during transportation.

5. PROCEDURE FOR REFUNDS OR EXCHANGES

• Before item(s) are sent back to us, please contact us with the following information:
  • your order number,
  • the reasons for requesting a refund or exchange,
  • indicate whether you would prefer a credit, refund or exchange,
• Pack and seal your parcel securely in the original packaging, if possible.
• Parcel is to be returned to the address provided via email.
• Once we have received your item(s), you will be notified via email.
• You will need to advise whether you would like to receive a refund or exchange. Once approved, we will arrange for this refund or exchange within a reasonable time.

6. CONTACT US

If you have any questions on how to return your item for a refund or exchange, feel free to contact us and we will be happy to assist you.

We prioritise swift and reliable delivery to ensure your products reach you in a timely manner. We utilise trusted courier services for all shipments.

In-Stock Products:
Items that are currently in stock will be processed and shipped immediately upon order confirmation. You can expect your package to arrive at your doorstep within 2-3 days.

Back-Ordered Products:
For products that are on backorder, we will promptly place an order with our suppliers upon receiving your purchase request. Once the items become available, they will be shipped directly to you within 3-5 days.

Please note that courier services may have varying lead times, and while we strive to minimise delays, we are not in control of their operations. Rest assured, we strive to keep you informed every step of the way and aim for a seamless delivery experience. You may track your order on our site here, and if you have any questions or concerns regarding shipping, feel free to reach out to our team for assistance.

The information contained in this website is for general information purposes only. The information is provided by Belle Lu’miere (hereinafter referred to as “the Company”) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk. In no event will the Company be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, the user may be linked to other websites, which are not under the control of the Company. We have no control over the nature, content and availability of those other websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, the Company takes no responsibility for, and will not be liable for the website being temporarily unavailable, due to technical issues beyond our control.

View the Company’s full Terms and Conditions (hereinafter referred to as “T&Cs”). By using the website, you agree to be bound by our T&Cs.